Client: Lancaster CVS
The problem: Job seekers without a passport, driving licence or utility bill can find it difficult to get into work.
Many don’t have the correct documents to hand, which can slow down the process of them gaining support or mean they decide not to bother at all.
The solution: Digital Gaps worked with Lancaster CVS to provide digital identification on a smartphone. This means the person has their electronic ID with them at all times. A pass code can be given to frontline workers to access records and download the required documents. This means the user can then access services like employability support, breaking down barriers to get into work.