We believe that we can offer better value for money on digital product through co-development with a public sector organisation and an appropriate small business. We make the effort to understand the need and provide a minimal viable product so that we can learn then improve and scale. The organisation co-developing will be rewarded with a free license while the product remains commercially viable.
We believe digital should be used to empower people rather than seek to replace people. The key is understanding the needs of everyone so that the technology can be designed to meet all needs. If a task can be automated or made more efficient or offered as self-service then that should make it easier for those who want to help themselves and provide more resources to help those that need it.
We believe the public sector needs to work as a place around citizens so that geographical or organisational boundaries do not make it more difficult to access support services. Digital Gaps are looking to identify opportunities for digital to bridge the public sectors to enable services to be more joined up for citizens.
Open standards are the way to bring different applications together to work on different data sets to provide support to citizens, intermediaries and frontline workers. Digital Gaps are developing products based on open standards so that they can be loosely coupled and not dependent or tied to a particular application.